Bell Canada
May 2019 - Aug 2019
Business Analyst
Work Description
Spent the summer as an intern with Bell Canada IT Digital Customer Experience (DCX) team. Analyzed existing release workflows and environment datasets containing over 1000 records. Created a plan to migrate existing datasets into a new tool with improved tracking and improved reporting.
Developed a small DCX Tracking application as the sole developer, an in-house custom progressive web app (PWA) using React, to provide enhanced visual statistics to company directors. Much of my time was spent learning new systems and processes at a new company and independtly learning new technologies and frameworks. By the end of the summer I was able to understand some of the business requirements and make design decisions to improve the application.
Some of the technologies used for the PWA include:
- React
- Node JS
- Material UI
- Google Charts
- Lighthouse
Features of the application I developed include:
- View list information of releases, projects, and environemnts in multiple views including tabular lists and timeline charts
- Create filters and searches to view subsets of list data
- Ability to add new records or import existing CSV lists to populate the app
- Admin section to configure permissions of user groups
Created a working proof a concept solution by the end of year to present to company directors. Considered feedback and obtained the resources to expand the application the following year.